Website Terms & Conditions

Website information and availability Products, services, dates, quantities, and availability are not guaranteed until Brown Butter Moments confirms the order and receives all required electronic acceptances and cleared payments.  Quotes, authority, and acceptance Each accepted proposal, invoice, and Customer Event Services Agreement controls the specific event. If website information conflicts with a signed agreement, the signed agreement controls. A person booking for a company, school, nonprofit, association, agency, venue, or other organization confirms that the person has authority to bind that organization. Event Design Session The Event Design Session is 90 minutes and $150, paid in advance. The full $150 is credited toward an eligible Brown Butter Moments planning, coordination, or curated-experience booking. The fee is nonrefundable if the client does not move forward, misses the appointment, or cancels or requests rescheduling less than 48 hours before the scheduled start time. One reschedule requested at least 48 hours in advance may be accommodated subject to availability; it must occur within 90 days, is nontransferable, and the credit expires if unused. An Event Design Session does not reserve an event date or guarantee availability. Standard deadline and rush orders Booking notice: All items must be booked, signed, and paid in full at least 14 calendar days before your event. Tables and chairs are the only exception: they may be booked as late as 7 calendar days before your event with no rush fee. Subject to availability and written confirmation, other items may be accepted as rush orders 7–13 calendar days before the event. In-stock Brown Butter Moments inventory carries a $95 Rush Processing Fee; approved expedited outside sourcing carries a $200 Rush Sourcing Fee instead. Orders received fewer than 7 calendar days before the event are not accepted. Cancellation and rescheduling The 50% reservation payment is earned and nonrefundable once a booking is accepted. If the customer cancels more than seven calendar days before the earliest scheduled delivery, pickup, or service start, Brown Butter Moments retains the reservation payment and committed custom or third-party costs and refunds cleared amounts paid above those sums. Cancellations seven calendar days or fewer before fulfillment are nonrefundable, and the full order remains due. Custom, special-order, externally sourced, and accepted rush-order fees and costs are nonrefundable once work begins or costs are committed. One event reschedule requested at least 31 days before fulfillment may be accommodated subject to availability, a $150 rescheduling fee, committed costs, price changes, and completion of the rescheduled event within 12 months. The credit is nontransferable, may be used once, and expires if the rescheduled event is not completed within that period. Later requests follow the cancellation policy unless Brown Butter Moments agrees otherwise in writing. BBM cancellation and nonperformance

Brown Butter Moments may decline, suspend, or terminate a booking for missed signature, payment, information, or authorization deadlines; material misrepresentation; unsafe, abusive, threatening, fraudulent, discriminatory, or unlawful conduct; venue or access restrictions; out-of-scope requests; or material changes BBM cannot reasonably accommodate. BBM will give written notice when reasonably practical. If cancellation results from customer breach, the customer cancellation and committed-cost terms apply. If BBM cancels solely for reasons within BBM’s control and the customer is not in breach, BBM will refund amounts paid for undelivered services.

Rental condition, damage, and 18% security authorization Customers must inspect rental property at delivery or pickup. A visible shortage, wrong item, damage, stain, defect, or unsafe condition must be reported in writing with clear photos before use and no later than two hours after receipt, whichever occurs first. Hidden defects must be reported promptly when discovered and before further use. Rental orders require a temporary card authorization equal to 18% of the regular, undiscounted rental-item subtotal before coupons or discounts. Sales items, services, taxes, delivery, setup, labor, and gratuity are excluded. This pre-discount calculation applies to donated and discounted rentals. The exact authorization amount will be stated on the proposal or agreement. The authorization request may be sent up to three calendar days before fulfillment and must be completed by 9:00 a.m. Eastern Time two calendar days before the earliest scheduled pickup, delivery, or setup. Brown Butter Moments will not release, dispatch, deliver, install, or permit use of rental property until the authorization is successfully completed. Failure to complete it by the deadline may result in withheld equipment or services and application of the cancellation and nonperformance terms. The authorization is not a charge unless permitted for documented loss, theft, damage, abnormal cleaning, missing items, late return, or another authorized amount. After all items are returned and inspected, Brown Butter Moments submits unused authorized funds for release within 1–2 business days; the customer’s card issuer controls when the hold disappears.  Donated and discounted orders

Donated and discounted orders include only the exact items, services, quantities, hours, and components listed on the proposal or agreement. Booths, backdrops, props, attendants, delivery, setup, prints, keepsakes, upgrades, overtime, travel, labor, taxes, third-party costs, and security authorizations are excluded unless expressly listed as included or donated. Donations remain conditioned on timely acceptance, payment of non-donated charges, completion of the required security authorization, accurate event details, safe access, and no unapproved material change in scope. If a condition is not satisfied, Brown Butter Moments may withhold or withdraw the affected donated items or services under the cancellation and nonperformance terms.

Delivery, access, and customer-caused delay Eligible orders of $750 or more after discounts and before tax, gratuity, and the security authorization receive complimentary standard delivery and pickup within 25 one-way driving miles of our Acworth base. Orders under $750 are charged $3 per one-way mile with a $75 minimum. For qualifying orders beyond 25 miles, the first 25 miles are complimentary and excess mileage is $3 per one-way mile. Setup or strike, stairs or long carries, restricted access, waiting time, after-hours or rush service, tolls, and parking are separate when applicable. Customer-caused delay does not extend the scheduled service window unless Brown Butter Moments agrees in writing. Late access, incomplete site readiness, missing approval, inaccurate information, or unsafe conditions may require BBM to shorten, reschedule, or end affected setup or service. Additional trips, waiting, redelivery, overtime, failed pickup, or labor may be charged only at the stated rate or reasonable documented actual cost after itemized notice. Photos, video, and promotional use Images created through a photo experience may be processed and delivered as part of the service. Promotional use requires separate affirmative consent from the depicted adult, or a parent or legal guardian for a depicted minor. A customer cannot grant publicity rights for other adults. Brown Butter Moments will not sell personal information or use a guest’s contact information for unrelated marketing solely because the guest participated. Consent may be withdrawn for future promotional use by emailing [email protected]. Official communications

Email is Brown Butter Moments’ primary booking and payment channel. Proposals, agreements, invoices, payment and security-authorization requests, deadlines, confirmations, changes, and formal notices are sent to the email address associated with the booking. Customers must monitor that inbox and its spam or junk folders and promptly provide any address change in writing. Texts, calls, and social-media messages are supplemental courtesy reminders only; failure to receive a courtesy reminder does not extend or waive a deadline stated in a proposal, agreement, invoice, or email.

Privacy and contact Please review our Privacy Policy. Questions may be sent to [email protected] or 404-490-0208. SMS Terms & Conditions By opting in, you consent to receive conversational and transactional SMS/MMS messages from Brown Butter Moments relating to inquiries, appointments, bookings, orders, payment reminders, delivery or pickup, and event logistics. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. See our Privacy Policy at https://brownbuttermoments.com/privacy-policy.