How Brown Butter Moments Pickup and Delivery Works

The smoothest event setups begin with clear logistics. Brown Butter Moments offers scheduled customer pickup and delivery for qualifying orders, with the exact timing and responsibilities confirmed in each proposal.

Customer pickup

Pickup is available by appointment from the Brown Butter Moments Pickup Location. Customers should arrive during the confirmed pickup window with a vehicle that can safely transport the reserved items. Rental custody begins at handoff and continues until BBM confirms the items have been returned or collected.

Local delivery

Delivery is available for qualifying orders with a $250 minimum. The approved local-delivery rate starts at $95 and covers up to 7.5 one-way miles from the pickup location. Beyond that distance, the charge increases by $5 for each additional one-way mile. Automatic delivery pricing is limited to 40 one-way miles. Events beyond that area require a custom quote.

What delivery does and does not include

Delivery is a separate charge and is not automatically included in product, rental, or photo-booth pricing. Delivery does not automatically include placement, setup, breakdown, waiting time, difficult access, stairs, elevators, parking, tolls, after-hours work, or additional trips. If any of those services are needed, they must be identified and priced in the proposal.

Returning rental property

Return or retrieval follows the confirmed reservation schedule. Customers must protect rental property from misuse, theft, unauthorized movement, unsafe weather exposure, and damage while it is in their or the venue’s custody. Customer-caused delays, failed pickups, extra trips, or overtime may be charged only at a quoted rate or as a documented authorized post-event charge.

Rental-security authorization

When rental property enters customer or venue custody, BBM may place a separately disclosed temporary authorization 48–72 hours before pickup or delivery. BBM initiates release of the unused amount within 1–2 business days after all property is returned or collected and inspected. Bank processing time may vary.

For a delivery estimate or custom service-area quote, contact [email protected] or 404-490-0208.